Draft — pending legal review
Eligibility
You may request a full refund within [7] days after your enrollment is approved, provided you have completed less than [20]% of the course and have not taken its final examination or received a certificate.
If a course is cancelled or cannot be delivered, you will receive a full refund.
Not eligible
Requests made after the refund period, courses substantially completed, enrollments revoked for violating the Terms and Conditions, and duplicate payments you made by mistake after access was granted (these are refunded separately once verified).
How to request
Contact us using the email on our Contact page with your account email, course name and transaction reference. We will reply within [3] business days. Approved refunds are sent back through the original payment channel where possible, and course access ends when the refund is processed.